Every virtual receptionist business operates differently. Some businesses, like Berkshire Receptionists, offer extensive services, while others are merely there to answer the phone. Our teams of virtual receptionists work 24/7 to ensure that no calls are missed and that every conversation is handled with grace and accuracy. Using our proprietary technology, our virtual receptionist for small business teams are able to handle all inbound calls with great efficiency and professionalism.
At Berkshire Receptionists, we specifically offer the following call services:
- Answering your phones
- Speaking to your customers
- Transferring calls
- Taking messages
- Relaying messages
In addition to our 24/7 remote receptionist services, we also offer various additional services, including:
- Email relays
- SMS relays
- Disaster recovery
- Bilingual receptionists
- Dedicated account manager
Really, our receptionists are trained to do whatever you need in order to foster a seamless and effective customer call experience! But this isn’t all you need to know about using a virtual receptionist for a small business—read on to discover more details about how these services can best serve your company.
Are Virtual Receptionists Worth It?
Yes, hiring a virtual receptionist company is certainly worth the money. This is especially true when you consider the cost of hiring in-house receptionist talent. According to Salary.com, the average in-house receptionist makes $39,209 annually. That’s already a lot of money, and it doesn’t account for the cost of recruiting, training, benefits, PTO, and many more incurred expenses. It’s also worth noting that this is just the average salary, a senior receptionist could be much more expensive, especially if your business operates in a state with a high cost of living.
Conversely, it is not your responsibility to pay for a virtual receptionist salary, benefits, PTO, or any other expenses you would normally cover for an in-house employee. Instead, virtual receptionist companies charge a monthly fee and provide a whole team of 24/7 professionals who handle your inbound calls and manage other aspects of customer communications including email relays, bilingual services, and much more. For example, a starter plan from Berkshire Receptionists costs a mere $40 a month (from the time this blog was written) and provides many services including:
- 24/7 Live Receptionists
- Call Transfers
- Email Relays
- SMS Relays
- Secure Notifications
- Bilingual Receptionists
- Custom Hold Music
- Personalized Greetings
- Local Number
- Disaster Recovery
- Online Client Portal
- Usage Report
- Dedicated Account Manager
If you want to learn more, you can view all of our plans on our pricing page.
What Applications Do Receptionists Use?
At Berkshire, we pride ourselves in providing our receptionists with the tools they need to succeed and properly serve your business. Aside from our internal technology, we also have the ability to integrate with the systems you use. This allows our receptionists to seamlessly merge with your business so they can effectively act as an extension of your brand. Our integration capabilities extend to various platforms and systems, including:
- Calendar applications
- Payment processing platforms
- Business and marketing tools
- Fundraising tools
You can view the full list of our integrations here.
Does a Virtual Receptionist Work for All Industries?
If you partner with Berkshire Receptionists, we make a point to provide you with a team of remote receptionists who are trained to serve your industry. With over 500 clients, we have experience dealing with nearly every type of business. From oil suppliers to various medical practices, our receptionists are capable of managing calls from even the most complex and regulated industries. Here are just a few of our clients.
Find the Right Virtual Receptionist for Your Business Today
Handing over your customer calls to another business can be scary but with the right partner, you will reap some serious rewards! From cost savings to stronger customer relationships, the Berkshire Receptionist team is here to serve your business and strengthen your communications. No more missed calls, and no more wasted time. If you’re ready to explore your options, schedule a meeting with us or simply get started today.