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In today’s day and age, customers expect a higher level of customer service than ever before. In fact, 63% of consumers expect companies to understand their needs, and 58% of consumers will take their business elsewhere if a company’s customer service falls below expectations. Suffice it to say, when it comes to customer service, every impression matters. That’s why it’s important to answer customer calls in a timely manner and to provide as much assistance as possible on those calls.

Unfortunately, small and mid-sized businesses don’t always have the bandwidth to respond to customer inquiries full-time, especially while also working towards other goals. Businesses like these would benefit from a digital, or virtual, receptionist. Having a virtual receptionist for your small business can provide customers with excellent service while saving you time and money.

How Does a Digital Receptionist Work?

A digital receptionist—also known as a remote or virtual receptionist—works the same as an in-house receptionist, with the only difference being that they are employed by a third party rather than by your company. 

A digital receptionist will do the following tasks:

You simply pay a remote receptionist service for the amount of time or number of calls you receive instead of having to pay a salary for an in-house receptionist. Taking this route also saves you time on training, as many virtual receptionist companies like Berkshire Receptionists have industry-specific team members who answer the phones for you.

How Much Does an Answering Service Cost with Virtual Receptionists?

How much a remote receptionist service costs will vary based on a few key factors. Ultimately, though, they can cost as little as $40 per month up to over $900 per month. Some of the factors that cause costs to vary include:

You get what you pay for, so make sure to understand what you need before you start shopping around.

How Do I Choose an Answering Service? Don’t! Choose a Virtual Receptionist Instead.

To choose the right virtual receptionists for your business, ask yourself these questions:

If you want to offer customers help from industry-specific receptionists 24/7 in both English and Spanish, then you need Berkshire Receptionists.

Get Quality Service at a Reasonable Price With Berkshire Receptionists

When you work with Berkshire Receptionists, you’ll gain an extension of your team that provides professional, personal customer service. No matter what technologies or applications you use, our team’s platform will integrate with them to make our partnership as seamless as possible. For just $40 a month, you’ll receive:

Ready to get started? Click here to experience a world of difference in your customer service.

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