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Nearly 90% of customers report that the experience a business provides is just as important as the products or services they offer, according to Salesforce’s State of the Connected Customer report. In fact, the same report illustrates that nearly half of consumers report switching brands for customer service reasons. Suffice to say, customer experience matters. And for a lot of businesses, receptionists play a key element to providing a great experience.

When seeking these services, businesses can choose between an in-house receptionist and a virtual receptionist. More and more, companies are turning to remote receptionists. Not only do they offer many of the same services as an in-house receptionist, but they can provide significant advantages, like 24/7 support and cost savings. At a time where over half of small businesses are cutting costs, this is a key factor to consider. Keep reading to find out virtual receptionist cost and how a service like Berkshire Receptionists can serve your business and customers.

What Is a Virtual Receptionist?

A virtual receptionist is a term used to describe third-party vendors that answer calls, handle customer inquiries, and schedule customer appointments for a business. Essentially, a virtual receptionist is quite similar to that of a traditional in-house one—with the primary differences being where they operate and who they’re employed by.

The services that a virtual business receptionist company offers does vary, but you can generally expect them to perform the following tasks:

How Much Does a Virtual Receptionist Cost?

Virtual receptionist pricing varies quite a bit, with starter plans often ranging from $40-50 per month and larger plans ranging from $200-900+ per month. Why is the spread so big? It all comes down to variables such as: the service provider, the services offered, the level of support, and the call volume and duration. 

The Service Provider

Just like with any industry, pricing varies by service provider. Often, this has to do with how skilled the receptionists are. The best virtual receptionist services offer industry-specific training for their staff. This is especially important when you’re operating in a highly-regulated field like law, healthcare, or real estate. At Berkshire Receptionists, our experienced team has worked with businesses just like yours, so you can rest assured that your customers will receive high-quality, knowledgeable service.

The Services Offered

The services being provided is one of the largest variables when it comes to pricing. While a basic remote receptionist service may answer calls, take messages, and schedule appointments, comprehensive services like Berkshire Receptionists offer more comprehensive solutions. All of our standard plans come with:

And, with dozens of integrations with common business applications, you can truly customize your experience with Berkshire Receptionists.

The Level of Support

While it’s common for a live receptionist for a small business (or a business of any size) to offer services for standard business hours, the best companies offer 24/7 availability. The fact is, customer needs and inquiries don’t operate exclusively between 9am and 5pm, and your receptionist services shouldn’t, either. While this kind of continuous service typically has a slightly higher price tag, being able to capture every call that comes in—no matter what time—is a valuable investment.

The Call Volume and Duration

Typically, virtual receptionist providers charge either per call or per minute. With per call pricing models, you’ll pay for each call received, regardless of how long it is (or even if it’s a wrong number). Per minute pricing is often more attractive to businesses because you only pay for the amount of time a receptionist is engaged with a customer. At Berkshire Receptionists, our transparent pricing models offer flat monthly subscription fees as well as additional minute packages. These packages have a set price for extra minutes beyond those included in your base subscription.

Support Your Customers When They Need You With Berkshire Receptionists

For 80+ years, the team at Berkshire Receptionists has helped hundreds of small businesses offer professional, knowledgeable, 24/7 support to their customers. With our transparent pricing model, no long-term contracts, and a 21-day money-back guarantee, we offer easy setup, endless benefits, and services we know your customers will love. 

If you’re ready to find out more about how Berkshire Receptionists can serve your business, schedule an appointment. Or get started with our simple self sign-up! 

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