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Why your business needs a virtual receptionist

Virtual Receptionist Services

What if there was a business solution that could improve your customer relations while saving you time and money? You would have more time to focus on important tasks and be able to use those leftover resources more efficiently.

The responsibilities of running a successful business can be stressful; you can’t be in 5 places at once. An affordable business solution that will make your life easier is a virtual receptionist. It’s important to have someone who will represent your business the way you would. Aside from answering calls, the right virtual receptionist will provide benefits that will elevate and grow your small business.

What is a virtual receptionist?

A virtual receptionist is a professional who manages customer calls and requests, providing excellent customer service. They offer many services that make work more efficient and productive, so that other employees have more time for complicated tasks.

Some key features include 24/7 availability, appointment scheduling, lead intake, and live call transfer. Additional benefits are multichannel communication and the ability to integrate with your existing systems. Berkshire Receptionists offer personalized services and features that are unique to your business.

Virtual receptionists are available 24/7/365, bilingual, and trained in your specific industry, making them a valuable asset to any business. They do much more than just answer the phone and take messages; they create a hassle-free environment for business owners. Virtual receptionists ensure that your business never misses a business opportunity. 

The right virtual receptionist company will provide affordable and skilled receptionists who will elevate your business’ brand. Berkshire Receptionists’ base plan includes all of these features at no additional cost.

What are the benefits of having a virtual receptionist?

Virtual receptionists will advance your brand image, boost customer relations, improve productivity, and enhance time efficiency all while reducing costs. A virtual receptionist will act as an extension of your business, greeting customers with a personalized message and friendly tone. This will leave a positive impression on potential clients, helping you win their business. A good communication system is important for any business, large or small, in order to create a professional and established reputation.

A bilingual virtual receptionist will eliminate the need to have an automated messaging system. Instead of speaking to a recorded message, your customers can speak to a human being who can easily understand their needs. A virtual receptionist will make the client feel connected to business. This benefit alone will boost customer satisfaction and raise brand loyalty.

By hiring a virtual receptionist, you can focus on your projects and meetings without having to worry about phone calls. Virtual receptionists can do more than just greet customers. They can also transfer calls to your business phone, qualify potential leads, schedule appointments, and take messages when you’re not available. This will help you focus on the clients you need to connect with, freeing up time for your other responsibilities.

In addition to these benefits, virtual receptionist companies provide integrations that will streamline processes for your business. The technology has the ability to integrate into your existing software, creating a seamless transition into new, cutting-edge systems. Berkshire Receptionists has hundreds of integrations with your existing CRM, payment processing, marketing, chat, and calendar software.

What makes a virtual receptionist different from a front desk receptionist?

An in-house receptionist may get overwhelmed during busy times because they can only help one person at a time. This may cause them to miss calls and online requests, reducing the productivity and efficiency of your business. A live virtual receptionist can help businesses manage an influx of calls and requests. If a client is speaking with a virtual receptionist, another virtual receptionist will answer any incoming calls.

Virtual receptionists are readily available to assist your customers 24/7, which is something a regular receptionist cannot provide. In-house receptionists only work during business hours and may not be able to answer calls in a timely manner. Calls made after the business closes will still be answered, so you won’t miss any potential opportunities.

The average receptionist in the U.S. earns $36.6k per year, as well as receiving benefits and undergoing training (“Receptionist I Salary”). A virtual receptionist costs less because you only pay for the minutes you use, based on the size of your business. Your business also won’t have to worry about finding and hiring a new employee for the job. 

Finding the right virtual receptionist company means that all of these factors will no longer be an issue. You will not be responsible for recruiting and training a regular receptionist, or for employee turnover, overtime, supplies, or holiday pay. 

A Berkshire Receptionist, on average, costs $3,528 per year, or $294 per month. This alone will save your business 90% of the cost of an in-house receptionist. The advantage is that you can receive many more benefits for a fraction of the cost. With Berkshire Receptionists, even the highest priced plan is 4 times cheaper (yearly) than paying a salary for an average receptionist.

How does a virtual receptionist work?

The process of getting a virtual receptionist doesn’t have to be complicated. It is simply a communication system powered by sophisticated technology to support live, human interactions with customers.

When your business receives a call, your virtual receptionist will welcome the customer with a customized greeting. If the customer has a frequently asked question or basic request, the receptionist will  satisfy the customer’s request. If the customer wants to speak to you, we’ll perform a live transfer if you’re available. If you’re not available, the receptionist will take a message and send it to your preferred method of communication.

With integrations, your virtual receptionists will be able to manage appointments through your business’s appointment scheduling software. In addition, agentless payments allow customers to make payments with ease through your existing software.

Berkshire Receptionists

Berkshire Receptionists provides highly skilled virtual receptionists who are based in the U.S. and  trained in your industry. All of the features and benefits discussed are provided by Berkshire Receptionists. We also provide customized plans that are unique to your business.

If you are eager to learn more, schedule a meeting with our Berkshire Receptionists team to get started.

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